CompTIA Soft Skills Essentials
CompTIA Soft Skills Essentials builds practical workplace abilities for technology and business settings. Using the CompTIA Learning platform, it combines narrative lessons, video, interactive activities, hands-on practice, and assessments.
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Description
CompTIA Soft Skills Essentials builds practical workplace abilities for technology and business settings. Using the CompTIA Learning platform, it combines narrative lessons, video, interactive activities, hands-on practice, and assessments. Participants study character and professionalism, clear written and verbal communication, active listening, questioning techniques, teamwork, feedback, conflict handling, critical thinking, decision-making, time management, and career success topics such as resumes, professional profiles, and interviews. After completion, learners can apply these skills in daily work and may receive a CompTIA Competency Certificate validating course mastery.
What You Will Learn
Course Content
1. Character and Professionalism
Workplace readiness, personal conduct, accountability, and ethical behavior.
Habits of effective employees, including reliability, initiative, and follow-through.
Professional appearance and presence in office, remote, and client-facing settings.
2. Communication
The four communication pillars: clarity, conciseness, confidence, and correctness.
Active listening, effective questioning, and adapting messages for different audiences.
Professional writing for email, reports, chat, and workplace documentation.
Advanced communication topics, including tone, nonverbal cues, and respectful interaction.
3. Collaboration and Teamwork
Team stages and how roles, trust, and shared goals develop over time.
Practical behaviors of a strong team member, including information sharing and support for group outcomes.
Communication styles, feedback skills, and methods for handling workplace conflict.
4. Critical Thinking and Problem-Solving
Critical thinking techniques for reviewing information, identifying issues, and comparing options.
Decision-making practices for workplace situations with limited time or incomplete information.
Time management and task prioritization for daily work, projects, and competing responsibilities.
5. Career Success
Resume preparation, professional profiles, and interview readiness.
Ways to present workplace skills clearly during job searches and performance discussions.
The course uses the CompTIA Learning platform and a skills-based learning model with narrative text, videos, illustrations, interactive activities, hands-on practice, and assessments. After completion, learners can apply professional communication, teamwork, problem-solving, feedback, and career preparation skills in workplace settings.
Certification & Exam
Participants who complete CompTIA Soft Skills Essentials can receive a CompTIA Competency Certificate, which confirms completion of the course content and related assessments. This is not the same as a traditional CompTIA certification exam such as A+, Network+, or Security+. The certificate is earned through the CompTIA Learning platform, where learners work through a skills-based program covering character and professionalism, communications, collaboration and teamwork, critical thinking and problem-solving, and career success. The credential can help individuals show workplace readiness and can help HR and L&D teams document employee development in non-technical professional skills. For current details, refer to the official CompTIA Soft Skills Essentials page.
What You Will Achieve
Demonstrate professional workplace behaviors, including reliability, accountability, appropriate appearance, and readiness for team and customer interactions.
Apply clear oral, written, and non-verbal communication practices, including active listening, effective questioning, and concise workplace writing.
Adapt communication style to different audiences and situations, including colleagues, managers, customers, and technical or non-technical contacts.
Collaborate in team settings by recognizing team stages, sharing information, managing conflict constructively, and contributing to shared tasks.
Use feedback methods to give, receive, and respond to constructive input in a professional and practical way.
Apply critical thinking and problem-solving steps to evaluate workplace issues, compare options, make decisions, and support solutions with clear reasoning.
Manage time and priorities by organizing tasks, reducing distractions, and adjusting work plans when needs change.
Create career-readiness materials and responses, including resumes, professional profiles, and interview examples that show soft skills and workplace capability.
Training Providers
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