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ITIL® - Information Technology Infrastructure Library

  • 9 Trainings
  • 1 Provider

ITIL (Information Technology Infrastructure Library) is a widely used framework for digital product and service management. It provides shared concepts, principles, and practices that help teams plan, deliver, operate, and improve services across a full lifecycle, from strategy and design through continual improvement. On Bildux, you can compare provider-led training for the ITIL certification path, starting with ITIL Foundation and progressing toward advanced designations such as Managing Professional, Strategic Leader, and Master, plus extension modules like AI Governance.

ITIL® Course Catalogue

9 courses

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7 courses

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ITIL®

1

ITIL® Foundation

ITIL Foundation (Version 5) is the entry-level ITIL certification for professionals who need a shared language and core concepts for modern digital product and service management. It introduces the ITIL conceptual core, including the ITIL Value System, the four dimensions, guiding principles, and ITIL practices used to design, deliver, and improve services.

This level suits beginners and experienced staff who work across product, operations, support, governance, or improvement and want a baseline for progressing to advanced ITIL modules.

ITIL Foundation (Version 5) - Level Content

  • ITIL conceptual core

    • ITIL Value System (SVS) and how it translates opportunity and demand into value.

    • The four dimensions of digital product and service management.

    • Guiding principles and how to use them for practical decision-making.

  • Service and product management basics

    • A shared language for working across teams in digital product and service environments.

    • How ITIL practices support digital product and service delivery.

    • Alignment across governance, practices, and continual improvement.

    • Value-focused thinking that supports measurable performance and informed decisions.

2

ITIL Designation

ITIL Designations (ITIL Version 5) are role-based certification programs for professionals who need recognized capability beyond ITIL Foundation. Each designation groups advanced modules into a clear pathway that aligns with hands-on practice, service and product leadership, or executive strategy and governance. These designations are relevant for individual career progression and for HR and L&D teams building consistent service management capability across roles and teams.

Designation certification programs

ITIL Managing Professional Designation (mid to senior roles managing and improving digital products and services across the lifecycle)

ITIL Practice Manager Designation (hands-on roles focused on applying and integrating ITIL practices)

ITIL Strategic Leader Designation (leaders and decision-makers focused on digital strategy, governance, and leading transformation)

ITIL Extension Module: AI Governance (extension module, listed as coming soon)

ITIL Managing Professional (Version 5) - Level Content

  • What the designation covers

    • Advanced ITIL pathway focused on managing digital products and services end-to-end, across the full lifecycle.

    • Emphasis on translating strategy into measurable outcomes, with practical capability across product delivery, service management, experience management, and organizational improvement.

  • Modules required to achieve designation

    • ITIL Product (Version 5)

    • ITIL Service (Version 5)

    • ITIL Experience (Version 5)

    • ITIL Transformation (Version 5) (listed as coming soon on the official pathway page).

  • ITIL Product (Version 5) - key content and skills

    • Managing digital products as integrated value streams across the full lifecycle, aligning product capabilities, services, and business outcomes.

    • Lifecycle governance and accountability.

    • Cross-functional value alignment across teams and stakeholders.

    • Evidence-based product decision-making.

  • ITIL Service (Version 5) - key content and skills

    • Delivering resilient, high-performing digital services across the full lifecycle.

    • Managing service relationships, leading continual improvement, and driving measurable customer outcomes.

    • Performance-driven service management.

    • Lifecycle risk and resilience leadership.

    • Continual service improvement.

  • ITIL Experience (Version 5) - key content and skills

    • Embedding human-centered and AI-aware design into digital products and services, aligning trust, perception, and value end-to-end.

    • Experience stewardship.

    • Trust-centered design.

    • Evidence-informed decision-making.

  • ITIL Transformation (Version 5) - key content and skills (as listed)

    • Using ITIL guidance to embed, sustain, and optimize change across products and services.

  • Role alignment (useful for HR and L&D evaluation)

    • Roles highlighted for the Managing Professional pathway include Product Manager, Product Owner, Portfolio Manager, Chief Digital Officer, IT Operations Manager, Service Delivery Manager, Customer Experience (CX) Lead, Digital Experience Manager, Transformation Lead, and AI Governance Lead.

3

ITIL Master

ITIL Master is the final certification level in the ITIL framework. This designation shows that a professional can apply ITIL principles, methods, and techniques in strategic, tactical, and operational environments. It verifies the ability to coordinate service management practices with business goals to produce measurable results.

Candidates achieve the ITIL Master designation by completing three prerequisite certifications:

ITIL Managing Professional (MP)

ITIL Strategic Leader (SL)

ITIL Practice Manager (PM)

This level represents the full suite of ITIL knowledge, covering all Specialist, Strategist, and Leader modules. It is intended for senior managers and consultants who lead IT service management and digital strategy. The designation is granted to individuals who have demonstrated expertise across the entire ITIL library.

ITIL Master (Version 5) - Level Content

  • Integrated ITIL leadership across contexts - apply ITIL principles, the ITIL Value System (SVS), guiding principles, and practices in strategic, tactical, and operational work.

  • End-to-end service and product management - coordinate governance, practices, and continual improvement to translate demand and opportunity into measurable outcomes.

  • Cross-pathway capability - use knowledge from ITIL Managing Professional, ITIL Strategic Leader, and ITIL Practice Manager to align service delivery, product leadership, and strategy.

  • Business alignment - connect service management decisions to business goals, risk, value, and performance measures.

Certification

ITIL certifies knowledge of ITIL guidance for digital product and service management, including shared concepts, principles, and practical ways to create and sustain value across products and services.

Typical certification path (ITIL Version 5 scheme):

  • ITIL Foundation (Version 5) - entry level, introduces core concepts, models, and principles. If you already hold ITIL 4 Foundation, you can take ITIL Foundation Bridge (Version 5) (planned retirement date: 31 December 2027).

  • Role-based designations (each builds on Foundation):

    • ITIL Practice Manager (ITIL PM) - complete ITIL Transformation plus one bundled practice module: Monitor, Support and Fulfil (MSF), Plan, Implement and Control (PIC), or Collaborate, Assure and Improve (CAI).

    • ITIL Managing Professional (ITIL MP) - complete ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation.

    • ITIL Strategic Leader (ITIL SL) - complete ITIL Strategy and ITIL Transformation.

  • ITIL Master - achieved by completing ITIL PM, ITIL MP, and ITIL SL.

  • ITIL Extension Module: AI Governance - an additional module assessed by a closed-book exam, focused on responsible AI governance alongside ITIL practices.

For the official qualification scheme, module availability, and updates, refer to ITIL Certifications on itil.com.

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