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ISTQB® Certified Tester Expert Level Test Management Operational Test Management (CTEL-TM-OTM) logo

ISTQB® Certified Tester Expert Level Test Management Operational Test Management (CTEL-TM-OTM)

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The ISTQB Certified Tester Expert Level Test Management (CTEL-TM) qualification includes three modules: Strategic Test Management, Operational Test Management, and Managing the Test Team. Separate exams are required for each, and all three must be completed for full certification.

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Description

The ISTQB Certified Tester Expert Level Test Management (CTEL-TM) qualification includes three modules: Strategic Test Management, Operational Test Management, and Managing the Test Team. Separate exams are required for each, and all three must be completed for full certification. An Expert Level certificate remains valid for seven years.

This Operational Test Management (OTM) module focuses on managing third-party relationships, covering contracts, communication, and quality verification. The course teaches project management skills including risk management and moderating retrospective meetings. Participants learn to use metrics and exit criteria to report and interpret test results. The syllabus also details how to manage the test process and address release considerations.

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What You Will Learn

On the International Software Testing Qualifications Board (ISTQB®) website today, the three Expert Level Test Management certifications:

  • ISTQB Certified Tester Expert Level Strategic Test Management

  • ISTQB Certified Tester Expert Level Operational Test Management

  • ISTQB Certified Tester Expert Level Managing the Test Team

often point to the same consolidated Expert Level syllabus document.

According to the official syllabus (current version v1.0), CT-STE is structured into five main chapters:

Chapter 1- Test Missions, Policies, Strategies and Goals

Chapter 2- Managing External relationships

Chapter 3- Managing Across the Organization

Chapter 4- Testing Considerations for Domain and Project Factors

Chapter 5- Evaluating Effectiveness and Efficiency

Certification & Exam

After you complete an accredited CTEL-TM – Operational Test Management training, you become eligible for the official exam for the International Software Testing Qualifications Board (ISTQB®) Expert Level certification.
To become eligible for the CTEL-TM – Operational Test Management certificate you must:

  • Already hold the CTFL (Foundation Level) certificate and the CTAL-TM (Advanced Level Test Manager) certificate. 

  • Have at least five years of practical experience in software testing and at least two years of industry experience in test management. 

  • Pass the CTEL-TM – Operational Test Management exam (Part 2) covering topics like managing external relationships, project risk management, test project evaluation and reporting, and metrics for the test process. 

Once you meet those prerequisites and pass the exam, you receive the CTEL-TM – Operational Test Management certificate, confirming your expert-level competence in operational test management.

What You Will Achieve

The expert test manager is able to perform each of the following tasks:

  • Lead the test management within an organization, project or program to identify and manage critical success factors with management commitment at CEO/Board level

  • Take appropriate business-driven decisions on a test management strategy and implement organization wide commitment and compliance based on quality KPIs

  • Assess the current status of the test management, propose step-wise improvements and show how these are linked to achieving business goals within the organizational context of test management (organization or project/program)

  • Set up a strategic policy for improving the test management and the testing, and implement that policy in an organization

  • Analyze specific problems with the test management and its alignment with other roles or management areas in the project/organization, and propose effective solutions

  • Create a master test plan with matching governance dashboard to meet or exceed the business objectives of the organization or a project/program

  • Develop innovative concepts for test management (project) organizations which include required roles, skills, methodologies (tools) and organizational structure

  • Establish a standard process for implementing test management in an organization (project/program) with standardized delivery based on quality KPIs

  • Lead an organization to improve the test management process and manage the introduction of changes

  • Understand and effectively manage the human issues associated with test-project management and implement necessary changes

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FAQs

General FAQs

CTEL-TM-OTM is the Expert Level Test Management exam part for Operational Test Management. It focuses on day to day test management work in projects, including managing external parties, reporting test results, working with metrics, and handling release topics.

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