ITIL 4 Specialist: Business Relationship Management
Build skills to foster collaboration, align IT services with business goals , and ensure that value is consistently delivered to become a trusted bridge between service providers and the people they support. The skills you'll acquire include change management, customer service and relationship management.
Description
Build skills to foster collaboration, align IT services with business goals, and ensure that value is consistently delivered to become a trusted bridge between service providers and the people they support.
The skills you'll acquire include change management, customer service and relationship management.
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What You Will Learn
Key topics covered in the module:
Part 1- Understand the key concepts of Business Relationship Management
Part 2- Understand the BRM value streams and processes
Part 3- Know how to apply the BRM models and techniques
Part 4- Understand BRM roles, skills, and organizational solutions
Part 5- Understand how information and technology support and enable BRM
Part 6- Understand the role of partners and suppliers in BRM
Part 7- Know how to develop the BRM capability in an organization
Certification & Exam
Here are the certification details for the ITIL 4 Specialist: Business Relationship Management (BRM) module:
Prerequisite: You must hold the ITIL 4 Foundation certificate (or equivalent transition) before taking the BRM exam.
Exam format: 40 multiple-choice questions.
Duration: 90 minutes for the exam.
Closed book: You are not allowed to use any exam aids during the test.
Passing score: You need a minimum of 65% (which equals 26 correct answers out of 40).
Validity/Renewal: The certification is subject to renewal every three years.
What You Will Achieve
By the end of this course, participants will:
Understand how to build strong and effective relationships between IT and the business.
Know how to identify, analyse and prioritise stakeholders based on their influence and needs.
Be able to support value co-creation by collaborating with customers, users and partners.
Understand how to use service relationship models to manage expectations and improve communication.
Align IT services and capabilities with changing business goals in a practical and structured way.
Use performance metrics to measure the success of relationship management activities.
Apply the ITIL maturity model to assess and improve BRM capability inside the organisation.
Build the right roles, skills and structures needed for effective business relationship management.
Understand how to maximise the return on investments made in digital services and partnerships.
Learn how to use continuous improvement methods to strengthen relationships and service outcomes over time.
Training Providers
1 providerFAQs
General FAQs
It is a certification that focuses on managing service relationships so business and IT can create value together. It covers how to work across teams, align IT capabilities with business needs, and run relationship work in a structured way.
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