ITIL Foundation
ITIL 4 Foundation introduces the core concepts, terms, and practices used in IT service management. Participants study the ITIL service value system, service value chain, guiding principles, continual improvement, and selected ITIL practices that support service delivery and support.
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Description
ITIL 4 Foundation introduces the core concepts, terms, and practices used in IT service management. Participants study the ITIL service value system, service value chain, guiding principles, continual improvement, and selected ITIL practices that support service delivery and support.
The course usually combines instructor-led explanation, practical examples, review exercises, and exam-focused practice questions.
After completion, participants can describe how ITIL helps organizations manage tech-enabled services and can prepare for the ITIL Foundation certification exam, which supports progression to higher-level ITIL modules.
What You Will Learn
The course content follows the official ITIL Foundation Version 5 focus areas, covering the concepts, models, and practices that support digital product and service management.
Chapter 1: Introduction to ITIL Foundation Version 5
Purpose of the ITIL framework
Digital product and service management
How ITIL Foundation fits into the ITIL qualification scheme
Chapter 2: Service Management Concepts
Value, outcomes, costs, and risks
Service relationships, products, and services
Common language used across ITIL practices
Chapter 3: ITIL Value System
How opportunity and demand are converted into value
Governance, practices, continual improvement, and value delivery
Chapter 4: Four Dimensions of Service Management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
Chapter 5: ITIL Guiding Principles
Principles used to support practical decision-making
Applying ITIL guidance across teams and functions
Chapter 6: ITIL Practices
Practices that support digital product and service delivery
How practices contribute to service quality and performance
Chapter 7: Continual Improvement and Measurement
Improvement planning and review
Use of metrics, KPIs, and service performance information
Certification & Exam
This course prepares participants for the ITIL Foundation (Version 5) certification exam from PeopleCert. It is the entry point into ITIL and covers the shared language, principles, ITIL Value System, four dimensions, management practices, continual improvement, and value stream mapping used in digital product and service management.
The exam has 40 multiple-choice questions, lasts 60 minutes, is closed book, and requires a 65 percent score to pass. Participants who pass earn the ITIL Foundation (Version 5) certification. PeopleCert states that the certification is renewed every 3 years. For current exam and certification details, see the official source: ITIL Foundation (Version 5).
What You Will Achieve
After completing the ITIL Foundation (Version 5) course, participants can:
Explain core ITIL concepts for digital product and service management, including value creation, value co-creation, outcomes, costs, risks, experience, and sustainability.
Describe how the ITIL Value System connects guiding principles, governance, value chain activities, management practices, and continual improvement.
Apply the ITIL guiding principles to service management decisions, team collaboration, and work across digital product and service environments.
Analyze how the four dimensions of product and service management work together: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.
Identify the purpose of key product and service lifecycle activities, including discovery, design, operation, delivery, and support.
Use value stream mapping concepts to identify how work flows, where handoffs occur, and how outcomes can be improved across digital products and services.
Describe how ITIL management practices support consistent ways of working, including incident management, service desk, change enablement, problem management, service request management, and service level management.
Prepare for the ITIL Foundation (Version 5) certification exam by connecting ITIL concepts, lifecycle thinking, continual improvement, and practice-based scenarios to exam topics.
Training Providers
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General FAQs
It is the entry-level ITIL certification. It teaches the basics of modern IT service management, like what a service is, how value is created, and how teams manage services end to end.
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