ITIL 4 Specialist: IT Asset Management
Learn how to track assets, manage their lifecycle, and optimize usage to support sustainability and reduce waste. With this expertise, you’ll make smarter investment decisions, reduce risks, and support better service performance.
Description
Learn how to track assets, manage their lifecycle, and optimize usage to support sustainability and reduce waste.
With this expertise, you’ll make smarter investment decisions, reduce risks, and support better service performance. The skills you'll acquire include service operation, governance and AI and automation.
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What You Will Learn
The syllabus consists of the following parts:
Chapter 1: Key Concepts of IT Asset Management (ITAM)
Chapter 2: ITAM Value Streams & Processes
Chapter 3: Roles, Skills & Organisational Solutions
Chapter 4: Roles, Skills & Organisational Solutions
Chapter 5: Information & Technology Support for ITAM
Chapter 6: Developing ITAM Organisational Capabilities
Certification & Exam
Here are the Certification Details for the ITIL 4 Specialist: IT Asset Management (ITAM) module:
Prerequisite: You must hold the ITIL 4 Foundation certificate.
Exam format: 40 multiple-choice questions.
Duration: 90 minutes.
Passing mark: At least 65% of questions correct (typically 26 out of 40), depending on provider.
Open/closed book: Closed book (no aids allowed).
Expiry/renewal: Certification might need renewal every three years according to provider policies.
What You Will Achieve
By the end of this course, participants will:
Understand the purpose of IT Asset Management and how it supports cost control, compliance and service quality.
Know how to identify, classify and manage different types of IT assets across their full lifecycle.
Be able to create and maintain an accurate asset register with clear ownership and responsibilities.
Understand how ITAM integrates with other ITIL practices such as configuration management, change, procurement and financial management.
Learn how to design value streams that include asset verification, auditing and lifecycle planning.
Be able to reduce risks related to licensing, contracts, security, sustainability and vendor relationships.
Understand roles and skills needed for a successful ITAM practice and how to structure the team.
Learn how to use automation, tools and data to improve the accuracy and efficiency of ITAM activities.
Be able to work effectively with suppliers and partners involved in asset procurement and maintenance.
Know how to measure ITAM performance using metrics and maturity models, and how to drive continual improvement.
Training Providers
1 providerFAQs
General FAQs
It is an ITIL 4 Specialist certification that builds practical and strategic skills to manage IT assets across their full lifecycle, with a focus on value, cost, risk, and compliance.
Zertifizierung & Prüfung
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