ITIL Managing Professional
This ITIL Managing Professional course prepares experienced IT and digital service professionals for the Version 5 Managing Professional pathway. It covers ITIL Foundation, ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation, with a focus on managing digital products and services end to end.
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Description
This ITIL Managing Professional course prepares experienced IT and digital service professionals for the Version 5 Managing Professional pathway.
It covers ITIL Foundation, ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation, with a focus on managing digital products and services end to end.
Participants study product lifecycle governance, service performance, operational resilience, continual improvement, human-centered design, trust-centered experience management, governance, change alignment, and value-driven transformation.
Teaching combines guided instruction, practical examples, and exam preparation so participants can apply ITIL practices in product, service delivery, operations, and transformation roles.
What You Will Learn
ITIL Managing Professional Pathway
Achieving the ITIL Managing Professional designation requires completing the ITIL Foundation, Version 5 exam, alongside four advanced modules:
ITIL Foundation, Version 5: Establishes the base knowledge of digital product and service management principles required for advanced modules.
ITIL Product, Version 5: Covers digital product management as value streams, lifecycle governance, and evidence-based decision-making.
ITIL Service, Version 5: Focuses on service delivery, performance management, operational resilience, and continual improvement.
ITIL Experience, Version 5: Teaches human-centered design, trust-centered design, customer perception, and evidence-informed decisions.
ITIL Transformation, Version 5: Examines change alignment, organizational resilience, and value-driven transformation across products and services.
Graduates can apply these ITIL practices to manage product delivery, service operations, user experience, and organizational changes in digital environments.
Certification & Exam
Certification: This course prepares participants for the ITIL Managing Professional (Version 5) designation.
The current path starts with ITIL Foundation (Version 5), then requires completion of the ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation modules.
The advanced module exams are multiple-choice, open book exams, typically with 40 questions, 90 minutes, and a 70 percent pass score. After completing the required modules and passing the exams, participants can show knowledge of managing digital products and services, service performance, customer experience, value streams, governance, and organizational change using ITIL practices.
Confirm the latest certification path and exam requirements at the official source: ITIL Managing Professional.
What You Will Achieve
After completing the ITIL Managing Professional pathway, participants should be able to apply ITIL Version 5 concepts across digital products, services, experience management, and transformation work.
Manage digital products and services end-to-end, connecting product capabilities, service delivery, and business outcomes across the full lifecycle.
Apply ITIL practices for service performance management, operational resilience, and continual improvement in IT-enabled services.
Analyze customer, user, and stakeholder needs to support human-centered design, trust, and measurable service experience outcomes.
Use evidence-based decision-making to guide product priorities, service improvements, and experience management activities.
Align governance, change, and execution so teams can deliver product and service improvements in a controlled and measurable way.
Plan transformation activities that support organizational improvement, continual learning, and stronger digital service management practices.
Evaluate outcomes using relevant measures, feedback, and performance data to improve value delivery for customers, users, and the organization.
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