tecnovy GmbH
Online / Onsite
Training
ITIL 4 Foundation
- Foundation
- Providers
- 1
Description
ITIL 4 Foundation provides essential service management knowledge and introduces the core models and frameworks that support effective service delivery. It's the first step in the ITIL 4 certification journey, as well as a prerequisite for most ITIL certifications.
Course Content
The syllabus consists of the following eight parts.
Chapter 1- Basic service management concepts
Chapter 2- ITIL 4 Service Value System (SVS)
Chapter 3- Four dimensions of service management
Chapter 4- ITIL guiding principles
Chapter 5- Service Value Chain
Chapter 6- ITIL 4 practices
Chapter 7- Continuous improvement
Chapter 8- Service Level Agreements (SLAs)
Chapter 9- Key metrics and KPIs
Sessions to Enroll
No sessions available.
Certification
After you complete the training, you may take the ITIL 4 Foundation exam.
The exam has 40 multiple-choice questions.
Duration is 60 minutes; if you take the exam in a language that is not your native or working language, you may get additional time.
The exam is closed-book.
To pass the exam and earn the certificate, you must score at least 65%, which is 26 out of 40 questions correct.
The certificate is awarded by PeopleCert, the official examination body.
There are no formal prerequisites to take the ITIL 4 Foundation exam.
The foundation certificate is the entry-level qualification and is required before moving on to advanced ITIL 4 modules such as Managing Professional or Strategic Leader.
Outcome
Here are the outcomes for the ITIL 4 Foundation course, in simple terms:
You will understand the key concepts of service management and how they apply in modern IT organisations.
You will learn how the Service Value System (SVS) works and how value is created, delivered and supported through services.
You will gain knowledge of the four dimensions of service management: organisations & people, information & technology, partners & suppliers, value streams & processes.
You will be able to apply the seven guiding principles of ITIL 4 to guide your decisions in service management.
You will understand and be able to use selected ITIL practices to support services aligned to business needs.
You will learn how to use continuous improvement methods to adapt and enhance services and processes.
Providers
FAQs
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