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ITIL 4 Managing Professional

  • Intermediate
Providers
1

Description

For professionals in or aspiring to mid- or senior-level roles, this designation is ideal for enhancing expertise in service management and developing the essential skills to manage successful IT-enabled products and services.

Course Content

The Managing Professional stream consists of four modules:

Part 1- Create, Deliver & Support (CDS)

Part 2- Drive Stakeholder Value (DSV)

Part 3- High Velocity IT (HVIT) 

Part 4- Direct, Plan & Improve (DPI)

Sessions to Enroll

No sessions available.

Certification

Prerequisite: You must hold the ITIL 4 Foundation certificate before pursuing the Managing Professional stream. 

Required Modules/Exams: To earn the MP designation you must complete four essential modules and pass their exams:

  • ITIL 4 Specialist: Create, Deliver & Support (CDS) 

  • ITIL 4 Specialist: Drive Stakeholder Value (DSV) 

  • ITIL 4 Specialist: High Velocity IT (HVIT) 

  • ITIL 4 Strategist: Direct, Plan & Improve (DPI) 

Exam Format & Passing Score: Each module exam is typically closed-book, 40 multiple-choice questions, with a passing score of 70%. 

Designation Awarded: Once all four module exams are passed and the Foundation prerequisite is met, you are awarded the “ITIL 4 Managing Professional” designation. 

Who It’s For: The certification is designed for IT practitioners, service delivery managers, digital transformation professionals, and others responsible for managing IT-enabled services, teams and workflows.


Outcome

By completing all four modules, participants will be able to:

  • Manage and run end-to-end IT-enabled services, from design to delivery and support.

  • Apply agile, lean and DevOps concepts to improve speed and quality in digital service delivery.

  • Strengthen stakeholder engagement, understand customer journeys and co-create value with users and business teams.

  • Lead and support high-velocity digital environments, where rapid change, automation and cloud models are common.

  • Plan, direct and improve IT service management using clear governance structures and measurable improvement methods.

  • Use ITIL practices to optimise workflows, reduce service interruptions and improve overall service experience.

  • Align IT services with business goals, ensuring that service delivery creates real value for the organisation.

  • Guide teams in applying the ITIL 4 Service Value System and building continuous improvement habits.

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