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ITIL 4 Practice Manager

  • Intermediate
Providers
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Description

This designation targets ITSM professionals in hands-on roles. It focuses on the practical application and integration of ITIL practices within business operations, providing a robust understanding of how various practices support each other to deliver coherent and effective service management strategies.

Course Content

According to the official materials, the stream is structured around practice-modules and combined bundles.

Part 1- Overview of the Practice Manager stream

Part 2- Individual practice modules

Part 3- Combined practice modules (3-day bundles)

Part 4- Integration with the broader service value system

Part 5-Preparation for the Practice Manager designation

Sessions to Enroll

No sessions available.

Certification

Prerequisite certification: You must hold the ITIL 4 Foundation certificate. 

Required module: You must complete the ITIL 4 Specialist: Create, Deliver and Support (CDS) module. 

Practice module requirement: In addition to the above, you must:

  • Either complete five individual practice-based certifications (any mix from the specified practice list)

  • Or complete one of the pre-bundled practice modules (covering five practices at once)

Exam formats:

  • For the individual practice modules the exam is typically 40 questions, closed book; pass mark often 28 out of 40 (70 %). 

  • For the 3-day bundled practice modules the exam may be 60 questions, closed book; pass mark often 39 out of 60 (65 %). 

  • Designation: Once these requirements are fulfilled, you receive the Practice Manager designation. 

Recertification / validity: Some sources state that certifications should be renewed every three years.

Outcome

Here are the outcomes for the ITIL 4 Practice Manager designation, framed simply:

  • You will be able to deliver and facilitate valuable stakeholder and business outcomes through service-management practices. 

  • You will gain specialised expertise to operate, collaborate within, and implement successful IT and digital-enabled services, teams and workflows. 

  • You will be able to apply key practices across service value streams and enhance service delivery, support and improvement in a modern IT environment.

  • You will learn how to manage grouped practices (such as Service Desk, Incident Management, Change Enablement, Supplier Management) in a cohesive way to achieve business goals. 

  • You will improve your ability to measure, monitor and mature service-management practices so that they meet business needs and deliver value.

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