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ITIL 4 Master

  • Advanced
Providers
1

Description

The ITIL 4 Master designation represents the highest level of achievement, demonstrating the ability to apply ITIL principles, concepts, methods, and techniques across strategic, tactical, and operational levels.

An ITIL 4 Master understands business requirements, develops clear strategies and plans, implements them with practical methods and tools, and leads cross-functional teams to drive growth and success for the organization.

Course Content

Because Master means “you completed everything”, the covered topics include:

Part 1- Service management fundamentals

Part 2- Operational practices and daily work

Part 3- Customer and stakeholder value

Part 4- High-velocity IT and digital delivery

Part 5- Governance, direction and improvement

Part 6- Digital and IT strategy

Part 7- Leadership and transformation

Sessions to Enroll

No sessions available.

Certification

ITIL 4 Master is not a separate course. It is a designation you receive after completing the full ITIL 4 learning path.

To earn the ITIL 4 Master title, you must complete:

  1. ITIL 4 Foundation

  2. ITIL 4 Managing Professional

  3. ITIL 4 Strategic Leader

  4. ITIL 4 Practice Manager

There is no separate Master exam.
You receive the ITIL 4 Master certificate automatically once all required modules are passed.

Each module on the path has its own exam. Most exams have:

  • 40 questions

  • 90 minutes

  • Passing score of 70 percent

The Digital and IT Strategy module has:

  • 30 questions

  • 60 minutes

  • Passing score of 70 percent
    Some providers include short written assignments.

When all modules are completed and all exams are passed, PeopleCert awards the ITIL 4 Master designation.

Outcome

By completing the full ITIL 4 Master path, participants will:

  • Be able to apply all ITIL 4 principles, practices and methods across the entire service lifecycle.

  • Understand how to design, operate and continually improve IT-enabled services in a consistent and structured way.

  • Be able to build and manage end-to-end value streams that support business goals and customer outcomes.

  • Use agile, lean and DevOps concepts to increase speed, stability and quality in digital service delivery.

  • Be able to plan, direct and guide teams through organisational change and improvement initiatives.

  • Understand how to lead digital transformation using strategic planning, risk management and governance.

  • Align IT and digital strategy with business needs, ensuring long-term value creation.

  • Manage and optimise daily ITSM practices such as incident, problem, change, service request, monitoring, configuration and release.

  • Understand how to shape customer experience, strengthen stakeholder relationships and co-create value.

  • Be able to provide leadership across teams, suppliers and departments to achieve operational and strategic goals.

Providers

FAQs

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